ABOUT THIS PRODUCT
Emblems are manually centered, one by one, by our artisans. The emblem is centrally positioned, but the manual pressure operation with the machine may shift the emblem itself. This is a characteristic that does not compromise the aesthetic of the product and could not be accepted as complaint according to our policy.
SHIPPING AND DELIVERY
We take pride in our efficient shipping process, utilizing trusted carriers such as DHL and die Post for domestic shipments. Rest assured that if your item is in stock, we will ship it within 24 hours, with delivery expected within 24 hours. And, for orders over CHF 50.00, shipping is on us! For orders below that amount, shipping fees are just CHF 8.00.
Our commitment to customer satisfaction extends to happy customers worldwide. That's why we are pleased to offer daily shipping via DHL, FedEx, or Swiss Post, ensuring your order arrives in a timely manner. For orders over CHF 400.00, we are happy to offer free worldwide shipping. For orders below that amount, the shipping cost is CHF 30.00 worldwide.
Once your package is on its way, we'll provide you with a tracking number so you can monitor your shipment's progress. Please note that prices shown on our website do not include the 7.7% Swiss VAT. However, you can expect taxes of your country to be applied directly by the carrier. Shop with confidence, knowing that we're here to make your shopping experience as smooth as possible.
RETURNS AND EXCHANGES
To ensure a smooth and easy return, please make sure that the product is returned in perfect, unused condition and with complete packaging, including any papers, instructions, or warranties that came with the product. If any of these are missing, we won't be able to issue a refund.
ABOUT THE BRAND
Want to see the product live?
Schedule a videocall with us!
Are you considering this pen but would like a personal 4k sales presentation via Teams? This is how you can do it.
1. Choose Date and Time
2. Fill out your information
3. You will receive an e-Mail from a Member of our Staff with a Teams Link to join the call on the selected Date and Time
4. Enjoy a personal presentation of our wide collection of selected Fountain Pens