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Shipping and Returns

Shipping

Shipping to Switzerland


We use DHL or Post for domestic shippings. If the item is in stock as shown on the product itself
it will be shipped within 24 hours and it will take ca. 24 hours for the courier to deliver it. We are
able to offer Free Shipping for our local customer for orders from CHF 40.00 and for Refills
(which will be sent via A-Post)
For orders, which are not refills, below CHF 40.00 we charge a fee of 8.-

International Shippings


We use DHL or Swiss Post for International Shippings. You will be informed about the Tracking
Number once the package has been sent. Note that Taxes of your country will be applied directly
by the carrier.

Europe


We are happy to offer Worldwide Free Shipping for orders above CHF 1’000.00
For orders below CHF 1’000.00 the cost is: CHF 35.00

USA / Asia


We are happy to offer Worldwide Free Shipping for orders above CHF 1’000.00
For orders below CHF 1’000.00 the cost is: CHF 40.00

Rest of the World


We are happy to offer Worldwide Free Shipping for orders above CHF 1’000.00
For orders below CHF 1’000.00 the cost is: CHF 50.00 + 5.00 per additional item

Available payment methods


Available payment methods in Switzerland: Credit Card (Stripe), Bank Transfer, Twint
Available payment methods Worldwide: Credit Card (Stripe), Bank Transfer
We must receive payment in advance before your order can be processed and the goods can be
dispatched, unless we have agreed otherwise in advance in writing.

Returns


We have a 15 days Return or Exchange Policy. If you are not happy with the item you have
selected we will organize a pick up of the merchandise and refund within 7 days. Please make
sure you return the product in perfect unused condition and with the complete packaging. We
won’t be able to Refund you if the product  is damaged or parts of the packaging, papers,
instruction of use, warranty are missing.