The following terms and conditions apply to all orders placed via our online shop by consumers or traders. Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession; Trader means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
These terms also apply to traders for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any trader.
The purchase contract is concluded with Trusted Shops GmbH. The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a
confirmation via e-mail.
The language available for concluding the contract is English. We save the text of the contract and forward the order data and our T&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.
We only dispatch goods en route; pick up at the store is also possible. We do not deliver to post
We must receive payment in advance before your order can be processed and the goods can be dispatched, unless we have agreed otherwise in advance in writing. Credit Card (via Stripe) With the submission of the order, you are sending us your credit card details at the same time.
After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.
TWINT If you are based in Switzerland you can pay via Twint
The goods shall remain our property until full payment is made. For businesses, the following
applies additionally: We reserve ownership of the goods until complete settlement of all claims
arising from a current business relationship. You may resell reserved goods in ordinary business
operations; you shall assign any claims arising from this resale – irrespective of connecting or
mixing of the reserved goods with a new item – in the amount of the invoice amount to us in
advance, and we accept this assignment. You remain authorized to collect the claims; however,
we may likewise collect the claims ourselves, should you fail to fulfill your payment obligations.
For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer. Applicable to traders: The risks of accidental loss or deterioration of the goods will transfer to you once we have submitted the item to the hauler, carrier or other contractor for forwarding to the defined person or establishment. “Kaufleute” as defined by the German HGB are subject to the inspection and notification requirements set out in § 377 HGB. Should you fail to comply with the
instructions set out therein, the goods will be deemed to have been approved unless the defect
was not detectable on inspection. This shall not apply if a given defect has been deliberately
concealed by us.
We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.
We have submitted to the following codes of conduct: Trusted Shops http://
The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.,